At HSEnergy, we understand that choosing the right renewable energy solutions for your home or business can raise many questions. Our FAQ page is designed to provide clear, concise answers to some of the most common queries about our solar panel systems, battery storage solutions, EV chargers, and more. Whether you’re curious about the installation process, the benefits of our products, or our company credentials, you’ll find the information you need here. If you have any additional questions, please don’t hesitate to contact our expert team for personalised assistance.
How do solar panels work?
How much do solar panels cost?
How long do solar panels last?
Do solar panels work during cloudy weather?
What maintenance do solar panels require?
What is battery storage and how does it work?
How much does a battery storage system cost?
How long do battery storage systems last?
Can I add battery storage to my existing solar system?
What are the benefits of battery storage?
What types of EV chargers are available?
How much does it cost to install an EV charger at home?
How long does it take to charge an electric vehicle?
Can I install an EV charger myself?
Are there incentives for installing an EV charger?
How can solar panels reduce my electricity bills?
What is net metering and how does it work?
What are the financial incentives for installing solar panels?
How long does it take for a solar system to pay for itself?
What other ways can I improve my home's energy efficiency?
How long does it take to install a solar system?
What is involved in the solar panel installation process?
Do I need to prepare my home for solar panel installation?
What happens if my solar panels are damaged?
How often do solar panels need to be inspected?
How do I register for a tariff to get paid for the excess energy I send back to the grid?
Who is responsible for registering my system with the National Grid?
When do I get my post installation certificates/documents?
CJR 65606/02/2025 I had a small issue with my solar energy inverter. A quick call to HSE and Jordan quickly and efficiently sorted it out. Great back up service thank you. Camilla Forti25/11/2024 HS Energy were amazing at helping me when I moved into my new home and needed to transfer my FIT contract with EDF. They helped me enormously putting together all the information I needed. They also gave me really helpful support in learning about the system I had inherited which was quite baffling. I have found them to be responsive, professional and helpful. Michael Simpson02/10/2024 The level of service from Home Smart Energy has been awesome. Spoken at length to Leo from very helpful technical service team. I purchased 14 solar panels and 3 batteries. System is working really well but the level of past sales support has been so good e.g. resetting the system so batteries charge at certain times to benefit from better overnight tariffs with Octopus energy (who are also very good). I would definitely recommend Home Smart Energy and will be using them to install charging equipment for when we get an EV. June30/08/2024 In the past I have had some small issues with Home Smart, not being the easiest of companies to deal with. But, in recent years, this has changed. The last couple of times I have had contact with them have been much improved. Yesterday was the icing on the cake. I had problems with my solar panel system that had been installed by them several years ago and it was not 'talking' to the app on my phone. I ventured into the loft, hoping to see an obvious reason for this, but no. I was definitely out of my comfort zone. Lights of various colours and stages of illumination, knobs, switches and wired connections all showed in front of me. Not knowing what to do and where to start, I rang Home Smart. Kai was so patient and understanding. He explained every step that I needed to take (even when I needed to do some steps repeatedly). It was a long process, probably my inefficiency, but Kai suggested it may need time to reset so I left it overnight. The following day, it was still not working so I called again. Once again, Kai talked me through the process and investigated other things that cropped up. This time it was successful. He also took the time to explain why it was better to use a different app and and what the app could show me. I now have a solar system that is working well and talking to my phone, thanks to Kai. Matt Rawlie23/08/2024 Home smart fitted panels and inverter to my house pleasure to deal with from sales install and aftersales when i had inverter hiccup (user error) great highly recommend Peter Osmond12/07/2024 We have had Panels since October 2022, and Home Start Energy have consistanly given 5 Star Service when I have needed to contact them. Today was no exception, Leo was polite, patient and customer focused and adressed my problem and resolved it speedily. Please would you kindly pass on my thanks. Michael Owen31/05/2024 Scott was very helpful during the installation and the quality of his work was fantastic all in all I was completely happy with the job done.