Our Support Centre is designed to help you find what you need quickly and easily.
From FAQs and troubleshooting guides to datasheets, warranty documents and manuals, you’ll find a wide range of resources all in one place. You can also browse our supplier directory for manufacturer contact details, or get in touch with our team directly.
I had a small issue with my solar energy inverter. A quick call to HSE and Jordan quickly and efficiently sorted it out. Great back up service thank you.
Posted on Google
Camilla Forti
25/11/2024
HS Energy were amazing at helping me when I moved into my new home and needed to transfer my FIT contract with EDF. They helped me enormously putting together all the information I needed. They also gave me really helpful support in learning about the system I had inherited which was quite baffling. I have found them to be responsive, professional and helpful.
Posted on Google
Michael Simpson
02/10/2024
The level of service from Home Smart Energy has been awesome. Spoken at length to Leo from very helpful technical service team. I purchased 14 solar panels and 3 batteries. System is working really well but the level of past sales support has been so good e.g. resetting the system so batteries charge at certain times to benefit from better overnight tariffs with Octopus energy (who are also very good). I would definitely recommend Home Smart Energy and will be using them to install charging equipment for when we get an EV.
Posted on Google
June
30/08/2024
In the past I have had some small issues with Home Smart, not being the easiest of companies to deal with. But, in recent years, this has changed. The last couple of times I have had contact with them have been much improved.
Yesterday was the icing on the cake. I had problems with my solar panel system that had been installed by them several years ago and it was not 'talking' to the app on my phone. I ventured into the loft, hoping to see an obvious reason for this, but no.
I was definitely out of my comfort zone. Lights of various colours and stages of illumination, knobs, switches and wired connections all showed in front of me.
Not knowing what to do and where to start, I rang Home Smart. Kai was so patient and understanding. He explained every step that I needed to take (even when I needed to do some steps repeatedly). It was a long process, probably my inefficiency, but Kai suggested it may need time to reset so I left it overnight. The following day, it was still not working so I called again. Once again, Kai talked me through the process and investigated other things that cropped up. This time it was successful. He also took the time to explain why it was better to use a different app and and what the app could show me.
I now have a solar system that is working well and talking to my phone, thanks to Kai.
Posted on Google
Matt Rawlie
23/08/2024
Home smart fitted panels and inverter to my house pleasure to deal with from sales install and aftersales when i had inverter hiccup (user error) great highly recommend
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Peter Osmond
12/07/2024
We have had Panels since October 2022, and Home Start Energy have consistanly given 5 Star Service when I have needed to contact them. Today was no exception, Leo was polite, patient and customer focused and adressed my problem and resolved it speedily. Please would you kindly pass on my thanks.
Posted on Google
Michael Owen
31/05/2024
Scott was very helpful during the installation and the quality of his work was fantastic all in all I was completely happy with the job done.
